Terms & Conditions

Privacy Policy and Data Protection

All personal information that we process is kept confidential on our secure database. We will use your personal information to provide you with our services, communicating with you regarding your subscription and responding to complaints, for administration and accounting, for marketing and to ensure that the content and services that we offer are tailored to your needs and interests.

If you have provided us with information about another person, you confirm that they consent to the processing of their personal information, including their sensitive personal information, and that you have informed them of our identity and the purposes (as set out above) for which their personal information will be processed

In the event that you (whether on your own behalf or on behalf of someone else) choose to pay for our services you will be required to provide your name, address and card details, which will be passed immediately to our payment provider via a secure link. Your card details are not retained on our database. We will keep your name and address confidential on our secure database and process these in accordance with this Data Protection and Privacy Notice.

For quality control and training purposes, we may monitor or record your communications with us.

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Terms and Conditions [Applicable for all services]

THESE TERMS AND CONDITIONS ("Terms") govern the use of the content and material which is located at www.tihlc.com ("the Website") by Users. Please read these Terms and ensure that you have understood them. If you do not agree to these Terms, please cease use of the Website immediately.

Definitions:

"TIHLC" means Handworks Technology LLP, operating under the trade name The Indian Handwritten Letter Co.

"Content" means any content, letters, emails, messages, submitted or sent by Users to TIHLC or its employees or its agents, through their Use of the Website.

"Fee" means a fee for the services based on the relevant choice as made out in the price mentioned on the page.

"Profile" means the information held by TIHLC about a User, such information having been submitted by either (i) the User to whom the information relates, or (ii) another User, permission having been obtained by TIHLC from the User to whom the information relates prior to such User's information being made available to other Users.

"Subscriber" means a User who has either (i) paid the relevant Fee, or (ii) on whose behalf another User has paid the relevant Fee.

"Subscription" means a subscription by a Subscriber for the use of the services and functionalities on the Website.

"Terms" means the terms and conditions set out herein.

"User" means any person who registers their details with the Website including but not limited to the Subscriber and thereby agrees to comply with these Terms.

"Website" means the website www.tihlc.com

TIHLC and its affiliates provide their services to you subject to the following terms and conditions. On your visit or signing up at TIHLC, you consciously accept the terms and conditions as set out here in below. In addition, when you use or visit any current or future TIHLC service or any business affiliated with TIHLC, whether or not included in the TIHLC Web site, you will also be subject to the guidelines and conditions applicable to such service or business. Please read the various services provided by TIHLC before making any payment in respect of any service.

The Users availing services from TIHLC shall be deemed to have read, understood and expressly accepted and agreed to the terms and conditions hereof and this agreement shall govern the relationship between you and TIHLC and all transactions or services by, with or in connection with TIHLC for all purposes, and shall be unconditionally binding between the parties without any reservation. All rights, privileges, obligations and liabilities of you and/or TIHLC with respect to any transactions or services by, with or in connection with TIHLC for all purposes shall be governed by this agreement. The terms and conditions may be changed and/or altered by TIHLC from time to time at its sole discretion.

Criteria

Minimum age to send a letter with TIHLC is 18yrs

TIHLC shall act on the basis of the information that may be submitted by you, believing the same to be true and accurate even if the information is provided during the registration by your family, friends, relatives on your behalf under your express consent. TIHLC is under no obligation to verify the accuracy or genuineness of the information submitted by you.

You represent and warrant that you have the right, authority and legal capability to enter into this Agreement and that you are neither prohibited nor disabled by any law in force from entering into a contract.

You have gone through the Terms and Conditions and agree to be bound by them.

Invitation

2. 1. You hereby expressly solicit and invite TIHLC and/or its authorized personnel to communicate to you through any telecom/email resources in the registered number provided by you to explain, explicate and clarify the various services provided by TIHLC and to assist, aid or support you in availing the said services of TIHLC.

2. 2. If at any time, you wish to discontinue receiving the communications (including, but not limited to emails, sms and phone calls) from TIHLC, you may by email to info@tihlc.com to indicate the same to TIHLC and/or its authorized personnel regarding such discontinuance and You hereby agree that, unless expressly communicated to You about discontinuing communications from TIHLC to TIHLC and/or its authorized personnel, it will be deemed to be that you want to continue and solicit and invite all such or other communications from TIHLC.

2. 3. You are representing that you or the phone number submitted by you is not registered with the Do Not Disturb / National Customer Preference Register and/or you have already changed your registration suitably.

2. 4. Further and in any event, you do hereby also unconditionally agree and undertake that this invitation and solicitation shall supersede any preferences set by you with or registration done with the Do Not Disturb ("DND Register")/ National Customer Preference Register ("NCPR"). Without prejudice to the aforesaid and in any event, by expressly inviting and soliciting the services from TIHLC, you also unconditionally agree that your rights under the Telecom Commercial Communications Customer Preference Regulations, 2010 or any subsequent amendments thereto or under NCPR, are kept in abeyance or remain extinguished till you expressly communicate for discontinuation of relationship.

2. 5. You also unconditionally agree to indemnify TIHLC against all losses, damages, penalties, costs or consequences whether direct or indirect, that may arise out of any breach or violation of the aforesaid representation, commitment and undertaking.

2. 6. When you visit TIHLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRIVACY POLICY

Please read and comprehend our Privacy Policy, which also governs your visit to TIHLC, to understand our practices.

TIHLC is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. TIHLC does not endorse any advertiser on its web pages in any manner and you are requested to verify the accuracy of all information on your own before undertaking any reliance on such information. The linked sites are not under the control of TIHLC and TIHLC is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.

Copyright

All contents included on this site, such as text, graphics, logos, button icons, data compilations, and software, is the property of TIHLC or its content suppliers and protected by Indian and international copyright laws. The compilation of all contents on this site is the exclusive property of TIHLC and protected by Indian and international copyright laws. All software used on this site is the property of TIHLC or its software suppliers and protected by Indian and international copyright laws.

Trademark

And other marks indicated on our site are registered trademarks of TIHLC, or its subsidiaries, in the United States and other countries. Other TIHLC graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade address of TIHLC or its subsidiaries. TIHLC's trademarks and trade address may not be used in connection with any product or service that is not TIHLC, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits TIHLC. All other trademarks not owned by TIHLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TIHLC or its subsidiaries.

License and Site Access

TIHLC grants you a limited license to access the site. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TIHLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TIHLC and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing TIHLC name or trademarks without the express written consent of TIHLC. Any unauthorized use terminates the permission or license granted by TIHLC. You may not use any TIHLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Subscription

By registering your profile through www.tihlc.com or ordering a letter on the website or by the remittance of fees you become a member of TIHLC.

TIHLC does not provide guarantee for or assurance with any of its services or products or timelines that help you write to the person you wish.

Expiry of Subscription - Once the letter is written and shipped the service period is over, TIHLC wouldn’t be responsible for any extra services in terms of locating the letter and following up over the same.

Privacy of Subscription: Your details are only for personal use. It is not to be assigned, transferred or licensed so as to be used by any other person/entity, without the express written consent of TIHLC.

TIHLC does not provide guarantee for or assurance of or subscribe to the claims and representations made by advertisers regarding particulars of status, age, income of other members. TIHLC also does not vouch for the contents of the Voice Messages exchanged between members.

Online Conduct

You are responsible for the content and information you post or transmit through TIHLC's services. You will not post or transmit any content or information [in whatever form they may be contained] that is defamatory, blasphemous, abusive, obscene, sexually oriented, profane, intimidating, illegal or in violation of the rights of any person, including intellectual property rights. No content or information shall contain details or particulars of any of TIHLC's competitors, including their contact details. You will not use either your online or offline subscription as a platform for any kind of promotional campaign, solicitation, advertising or dealing in any products or services or transmit any chain letters or junk mails.

Extraneous contents: TIHLC hereby alerts and warns its members of the possibility of unauthorized posting of contents by any person including members and unauthorized users and advises discretion in access since such content, information or representation may not be suitable to you including being offensive. TIHLC will not in any way be responsible for such content, information or representations. TIHLC is also not responsible for alterations, modifications, deletion, reproduction, sale, transmission or any such misuse of data and content in the public domain by any user.

TIHLC has the right to suspend services extended to you at any point.

You will not post or transmit any content, information or trademarks without the prior consent of the person holding its proprietary or licensed rights. TIHLC will not in any way be responsible or answerable to any action brought by any person arising out of your acts as described above.

TIHLC reserves the right but is not obligated, to edit, delete, eclipse or withhold display of such content or information as it deems fit in the light of the rules prescribed above.

Disclaimer of Warranties And Limitation of Liability

This site is provided by TIHLC on an "as is" and "as available" basis. TIHLC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, TIHLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TIHLC does not warrant that this site, its servers, or e-mail sent from TIHLC are free of viruses or other harmful components. TIHLC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Notwithstanding anything contrary contained anywhere, under no circumstances, TIHLC shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

> any act or omission not done by TIHLC;

> any untrue or incorrect information submitted by you or on your behalf;

> any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user;

> any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;

> any letter not reaching your addressee on time or the thoughts you wished to communicate and it didn’t get communicated

> any cybercrime attempted or committed by anyone;

> any incident of force-majeure or 'act of god'.

Refund of Fee

TIHLC has a dynamic refund policy. In case after a letter is requested by you and paid, TIHLC writes the letter and ships it. In any case if the letter is not delivered within 15 working days of reaching the destination, TIHLC will rewrite the letter and ship it again.

In no case there will be a refund of the money if the letter was shipped from out end. If there is delay in the services by our delivery partners, TIHLC doesn’t take any responsibility for the same.

Cancellation

Any order can be cancelled with TIHLC within 2 hrs of placing the order. Post that TIHLC wouldn’t be able to cancel to order as the letter goes into production.

No Agency

It is to be distinctly understood that TIHLC will only provide services specified to its members in its service framework. TIHLC is not the agent of any member and does not partake in the interchange or the results thereof.

Right to form Consortium/Associates

While providing services, TIHLC may outsource any part thereof to any competent person or organization, with or without disclosing it to you. However, your subscription rights and responsibilities continue as against TIHLC only and not against such persons or organizations.

Indemnity

You hereby agree to indemnify, defend and hold harmless TIHLC and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by TIHLC and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to this agreement. You shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and TIHLC cannot be held responsible for the same.

General Provisions

Confidentiality: TIHLC will maintain confidential, all personal information [other than that meant for posting or transmission] furnished by members and shall take all possible and /or bonafide steps for maintaining the confidentiality. However, TIHLC may divulge such information if required by law. It is unconditionally agreed, understood and acknowledged by you that the information and/or data that may be submitted by you shall be preserved and retained by TIHLC for all time to come as permissible under law, notwithstanding cessation, termination or discontinuation of the subscription.

Please review our other policies, such as our pricing policy, posted on this site. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Suggestions, Complaints, Disputes: Suggestions and complaints are to be first addressed to TIHLC's customer care team at info@tihlc.com

In the event, you are not agreeable to any of the terms or conditions herein contained, please reconsider and please refrain from registration.